Telecoms group Eir has reported "stable" second quarter revenues as its operating costs decreased by 15%.

Eir said its revenues came to €322m for the three months to the end of December while it also reported EBITDA of €141m, up 15% on the year. 

Its operating costs fell by 15% to €105m on the back of headcount reductions, insourcing of customer service, and a continued focus on the simplification of what its called its "non-pay activities". 

Eir said its group broadband base totalled 936,000 customers at the end of December, up by 25,000 or 3% year on year. 

A total of 670,000 customers were on its fibre-based high-speed broadband services at the end of December, an increase of 75,000 customers or 13% compared to the same time the previous year. 

It noted that 72% of its broadband customers are now connected to its fibre network, which represents 36% penetration of fibre premises passed.

Eir also said its group mobile base stood at 1,045,000 customers at the end of the year, down 1% or 11,000 compared to the same time in 2017. 

Its postpay subscriber base increased by 36,000 customers or 7% year on year and it said its postpay customers now represent 53% of the total mobile base.

Carolan Lennon, Eir's chief executive, said the company is planning substantial investment programmes in the coming years for both broadband and mobile. 

"This month we launched our fixed network investment programme, which will cost more than €0.5 billion over five years and pass an additional 1.4 million premises with an FTTH connection capable of speeds up to 10 Gbps," Carolan Lennon said.

Ms Lennon also said the company is tackling its reputation for poor customer service. 

Four months ago, the company said it would bring its customer service back in-house, saying it believed that having customer-facing roles filled by direct Eir staff leads to a better experience for customers. 

The CEO said the company is almost finished with this process, which included recruiting 750 customer care roles within its new regional hubs in Cork, Limerick, and Sligo. 

"During this time of change, customers have experienced longer wait times than usual or acceptable, and we are doing everything we can to minimise the disruption including significantly expanding our Web Chat services and working hard to reduce our wait times to the level which eir customers expect," the CEO added.